IT Support Specialist

IT


Earls Kitchen + Bar is seeking a qualified, outgoing, person to join our support desk on our Technology team. Our team is focused on applying technology to tackle real world problems. Our goal is to make Earls locations the best run restaurants on the planet.

We’re looking with someone who has broad technical knowledge, great communication skills, a drive to help others, and enjoys problem solving. You’ll be working alongside our Systems team to diagnose and troubleshoot issues as they come up, and design long term solutions where possible. You’ll learn the ins and outs of running restaurants at scale, work with a wide variety of systems and technologies, and support great people. If you’re detail oriented, self-motivated, and like to take ownership of problems this will be a great role for you. You’re the first person people reach out to and an ambassador for our team.

Our office is in Gastown. It is easily accessible from transit, has a bike room, showers, a kitchen, and a lot of wonderful people!

WHO WE ARE AND WHAT WE DO

Earls Kitchen + Bar is a family-run business, launched by father and son, Leroy Earl “Bus” Fuller and Stanley Earl Fuller in the early ‘80s and is also one of North America’s most successful independent restaurant groups. There are about 7,000 employees at 69 locations from Vancouver to Miami. Earls started with a simple idea: a laid-back burger and beer joint. Earls' early success was based on innovation, the best ingredients and great service.

While keeping these core values, Earls has become a trend setting high end restaurant group known for ‘unchaining the chain’ with customized new build locations, and innovative improvements to existing restaurants. We are a force to be reckoned with in the restaurant industry where employees and partners feel a strong sense of pride representing the Earls brand.

WHAT WE OFFER
  • Competitive base salary
  • Comprehensive health care benefits
  • Personal spending account to help support a healthy, active lifestyle
  • Earls 50% discount card for food and drinks at all Earls and Joeys restaurant locations
  • Leadership development programs
  • Career development and opportunity for advancement
  • Awards and recognition
  • Team building events
ROLE RESPONSIBILITIES
  • Be the first point of contact in our support structure and respond to most general requests.
  • Respond to, triage, sort and escalate tickets in our help desk system.
  • Track, document, and follow up on solutions to issues submitted for help.
  • Set up and configure computers, printers, routers, software, AV equipment and more.
  • Onboard and guide new hires through their new tools.
  • Provide great support to all our partners.
QUALIFITICATIONS
  • Excellent communication, leadership, problem-solving and analytical skills
  • Certification or experience working in Information Technology
  • Experience working in a team-oriented, collaborative environment
  • Comfortable with Windows, MacOS, networks and support software.
  • Ability to remain focused and see things through to completion.
BONUS POINTS
  • A great sense of humour
  • Experience with scripting and automation
  • Naturally drawn to personal development and growth
  • A serious passion for food – we like to eat around here (sometimes wine is involved)
  • An organized multi-tasker with great attention to detail
APPLY NOW

Be sure to include the job title in the subject line. We look forward to hearing from you.

Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.



This is an opportunity to work in a great environment on an amazing team. You will get fun, relevant experience with some cool stuff while maintaining a work-life balance. You will grow here, as there is much opportunity for growth as you want.

Andrew Byers

Manager of Software Development

How to Apply

Send your resume and cover letter to opportunities@earls.ca

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