POS Specialist

IT


Do you thrive on details and get all warm and fuzzy inside when systems are running smoothly and efficiently? Earls Kitchen + Bar is hiring a POS Specialist on our People Systems and Technology team.

The person best suited for this role has a keen eye for detail and technical experience – supporting menu rollouts, POS configuration, and restaurant systems for 65+ stores requires a high level of multi-tasking and efficiency. This is a crucial role, as you will be responsible for a large part of our guest experience.

WHO WE ARE AND WHAT WE DO

Earls Kitchen + Bar is a family-run business, launched by father and son, Leroy Earl “Bus” Fuller and Stanley Earl Fuller in the early ‘80s and is also one of North America’s most successful independent restaurant groups. There are about 7,000 employees at 69 locations from Vancouver to Miami. Earls started with a simple idea: a laid-back burger and beer joint. Earls' early success was based on innovation, the best ingredients and great service.

While keeping these core values, Earls has become a trend setting high end restaurant group known for ‘unchaining the chain’ with customized new build locations, and innovative improvements to existing restaurants. We are a force to be reckoned with in the restaurant industry where employees and partners feel a strong sense of pride representing the Earls brand.

WHAT WE OFFER
  • Competitive base salary
  • Comprehensive health care benefits (including a healthy lifestyle spending account)
  • Earls 50% discount card for food and drinks at all Earls Kitchen + Bar and JOEY Restaurants locations
  • Leadership programs with career development and opportunity for advancement
  • Awards and recognition
  • Team building events
ROLE RESPONSIBILITIES
  • Assist in the implementation and maintenance of all restaurant POS, KDS and payment system software and hardware including software and hardware upgrades and integrations
  • Implement and ensure flawless execution of POS system changes - price updates, menu item roll outs, touchscreen and functionality adjustments
  • Provide friendly online portal and telephone support to POS users, resulting in timely resolution of issues
  • Maintain and configure the customer facing website, ensuring online menus are up to date and accurate
ROLE REQUIREMENTS
  • Minimum 1-2 years experience in a previous technical role
  • Must be located in Vancouver, Canada - as much as we are a flexible work environment, this job will require a presence in our Vancouver office.
  • Work well in a team environment and also alone with minimal supervision
  • A strong understanding of and experience with Windows OS and hardware, Microsoft Office
  • Valid passport or ability to obtain one
  • Proven ability to prioritize and manage multiple tasks with hard deadlines
  • A keen eye for detail
  • Some early morning, evening, and weekend hours will be required
  • On call rotation once every four to five weeks
  • Advanced written and oral communication skills
  • Willingness to adapt to ever-changing and growing business needs - flexibility is a must
  • Customer service oriented
BONUS POINTS
  • Previous database administration, SQL, and/or Crystal Reports experience an asset
  • A serious passion for food – we like to eat around here (sometimes wine is involved)
  • A positive attitude and a great sense of humour
  • Open to personal development and growth
  • Big team player – able to be both a leader and also support those around them
  • Previous experience in the restaurant or food and beverage industry
  • Knowledge of MICROS, QSR, and OpenTable a HUGE plus!
  • Google Suite experience a plus
  • Willing to travel on occasion
APPLY NOW

Be sure to include the job title in the subject line. We look forward to hearing from you.

Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.



This is an opportunity to work in a great environment on an amazing team. You will get fun, relevant experience with some cool stuff while maintaining a work-life balance. You will grow here, as there is much opportunity for growth as you want.

Rachel Kito

Director of Business Intelligence & Point of Sale

How to Apply

Send your resume and cover letter to opportunities@earls.ca

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